Help And Support
If the item you have purchased doesn’t work correctly you can follow the next steps to try and resolve the issue.
1. Review the download documentation
In the .zip file you have purchased there is a documentation file with explanations regarding how to work with the code and handle it. Make sure you read carefully through the instructions and try to see if you find the desired solution in that file.
2. Contact the developer using the site’s inbox
You will see a support thread open in your inbox after each purchase you make. This thread communicates directly with the developer. You can talk and request support for your issue through the messaging system. Please make sure to describe the problem you encounter as detailed as possible so the developer will have all the information to help you out best. You can attach images or documents explaining the issue you encounter directly from the messaging system.
3. Some developers may offer upgrades and post sale support
At their sole discretion developers may offer full post sale support and upgrades to the code for free. You can ask a question in the questions and answers section of each product before you purchase a product on the marketplace to be sure you got all the information you need.
4. I followed all the steps and I still couldn’t solve the problem
Only after you tried all of the above you may send an email to our support team. Please make sure to state the order number, code name and author name that you have purchased in order for us to help you out best. In case you have not followed all the steps first we will not be able to help you until you follow the required steps. Support emails needs to be sent to Kickr.email@example.com
I have other questions / support needs